Billi Silverstein Privacy Statement and Confidentiality

This privacy policy governs the manner in which Billi Silverstein uses, maintains and discloses information collected from clients using website billisilverstein.co.uk. This privacy policy applies to the site and all products and services offered by Billi Silverstein online, by telephone or within her private practice.

Personal identification information

I may collect personal identification information from clients in a variety of ways including, but not limited to, filling in online forms, completing consultation documents, voice messages and note taking during telephone calls and therapy sessions. I will collect personal identification information from clients only if they voluntarily submit such information to me. Clients can always refuse to supply personal identification information, though this may prevent them from fully benefitting from my services.

What information I collect

I collect names, addresses, telephone numbers, email addresses, ages (including date of birth) and current GP details.  Any other information collected is considered confidential, including note taking, and is stored away from any identification details.

Web browser cookies

Billisilverstein.co.uk does not use ‘cookies’ to collect information.

How I use collected information

I may collect and use clients’ personal information for the following purposes:  As a means of following up enquiries, to personalise the client experience and improve my site. I may also use feedback provided to improve my products and services and to manage my advertising and promotional effectiveness.  I may use email addresses or telephone numbers to respond to enquiries, questions and/or other requests.

How I protect your information

I protect personal information with appropriate security safeguards as set out by the British Association of Counsellors and Psychotherapists (BACP). This includes physical, administrative and electronic security measures.

Sharing your personal information and confidentiality

Personal information will not be used or disclosed other than for purposes for which it is collected, except with the consent of the individual or as required by law. I have a duty to break confidentiality if there is the risk of harm to self and/or to others. I will only retain personal information as long as necessary for the fulfillment of these purposes and in line with BACP requirements. I do not trade information to third parties in any way whatsoever.

Everything said within the context of therapy is considered confidential. I attend clinical supervision with a specialist counsellor and clients can be discussed there, but will only be known either by initials or first name. This is to ensure that the client receives the best quality of care and counselling. This is a BACP requirement.

Third party websites

Clients may find content on my website that link to the sites of other third parties. I do not control these sites which have a link to mine and I am not responsible for how they collect, store or use information.

Changes to this privacy policy

I have the right to update this privacy policy at any time. If I do, I will revise the date at the bottom of this section. I encourage all clients to check this document for any changes, to stay informed about how I am helping to protect the personal information I collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By filling in online forms, completing consultation documents, leaving voice messages or attending my therapy sessions (online, by telephone or in my private practice) or completing any forms, you signify your acceptance of this policy. If you do not agree to this policy please do not use my site or my products or services. Your continued use of the site or my products and services following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting me

If you have any questions about this privacy policy you may contact me by email or by telephone.

billi@billisilverstein.co.uk

07534 512207

Amended: March 2018